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FREQUENTLY ASKED
QUESTIONS
What Payments do you
accept?
You can order securely online using Google
Checkout or checkout securely on our site with your Visa, MasterCard,
American Express, Discover, Paypal, writing an 'online check' or mailing
us a check.! Just add the items to your shopping cart and then
check-out.
How long will
it take for my order to arrive?
Orders received M-F before 4pm eastern time are
shipped that same day! We ship orders less than 13 ounces by USPS
First Class, larger packages by USPS Priority Mail which averages 2-3 day
service throughout the United States, and packages over 3 lbs by UPS
Ground which can take from 1 to 5 days depending on your distance from our
home state, Michigan.
Military orders (AP, AE, APO, FPO address) are
delivered by the military's delivery system and can take anywhere from a
couple of days to one month. Unfortunately, the delivery time is out
of our control, and tracking is not available. While the delivery
time varies greatly, the cost is minimal and the product always arrives in
good condition.
International orders are sent by Air Mail and
the delivery time is subject local postal conditions. Delivery times
can take 4 days - several months depending on customs and local delivery
conditions. International shipments are guaranteed to be shipped,
but delivery can't be guaranteed due to varying international conditions.
What countries
do you ship to?
Everywhere! International orders carry a
small premium over US orders. And, because we use the US Postal Service we
also ship to US military address and PO Boxes.
How much is
Shipping and handling?
Shipping is FREE for United States, US Military
Bases and US territories for orders over $80.00, and only $9.95 for
orders less than $80.00.
Other International orders will be quoted a
rate when they order (usually just a $10.00 premium)
Am I safe
using my credit card on your site?
Absolutely. In fact you are safer ordering from
our site than a lot of the big name companies. When you place your order
it is transmitted via Secure Socket Layer (SSL) encryption to our secure
server. Our Secure Sockets Layer 128-bit software is the
industry standard and among the best software available today for secure
online commerce transactions. It encrypts all of your personal
information, including credit card number, name, and address, so that it
cannot be read as the information is passed on to our server.
What if I am
unhappy with my order?
We offer a ONE YEAR guarantee. If you're
unhappy with your order for any reason, click
here.
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